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Shipping.

Our Bespoke and Made to Order services are currently on pause.

We invite you to shop our especially curated IN STOCK NOW collection, which is available to ship immediately from Australia, while stocks last. You can shop this collection HERE. Rings are able to be adjusted to fit you as a complimentary service, so please enquire with us at shop@themaniamania.com.

If you require shipping outside of AUSTRALIA and NZ, we can arrange that for you. Please contact us at shop@themaniamania.com


AUSTRALIAN SHIPMENTS; We use Australia Post Express for all orders within Australia. All Australian orders are shipped domestically and insured with tracking that will be shared with you.

USA; We ship via trackable DHL or UPS Parcel Pro and all orders are insured. We charge a flat rate of $50 for shipping.

REST OF THE WORLD: We ship via UPS, DHL or Fed Ex. All orders are insured and trackable. You are responsible for any customs and duties payments on entry into your country.

ADDRESS REQUIREMENTS

Please note that we are unable to deliver to PO Boxes. If you place an order to ship to a PO Box we will need to obtain an alternative address from you, which may cause delay in posting your item. We require a signature for delivery. Please make sure you select a safe delivery address you can trust, as we cannot be responsible for delivered packages that have been lost or stolen. If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated.

ORDERING INFORMATION

You will receive an email confirming your order. Your order will be shipped in a 6-8 week turnaround depending on your location, and you will be notified with a tracking number when your order has shipped.

TRACKING QUERIES

Once your item has shipped, an email notification will be sent with a tracking number for the shipping company we have used for your item. If you have difficulty with this process please email shop@themaniamania.com, with your name, contact number and invoice number.

SHIPPING COSTS

Full Insured Delivery cost is $50 for Maniamania fine jewellery orders of one item, the delivery cost for multiple items is $75. This fee covers shipping and insurance and is only a portion of what it actually costs us.

TAXES, DUTY

Outside of Australia, international taxes and duties will be at the customer's cost. This amount is usually payable upon collection. You can check your average tax and duty rate with your local UPS, Fed Ex or post offices based on this and the retail cost of your item. Please contact us at shop@themaniamania.com for any questions regarding this. Please enquire with customs in your own location about the fees associated with duty/import of your purchase before you place your order. Certain countries have very strict regulations where if the customer refuses duties/taxes, your item could be destroyed. Maniamania is not liable for any items that are destroyed because of refusal to pay the duties/taxes by customer.

PACKAGING

All pieces are packaged in black MANIAMANIA gift boxes with a hand applied wax seal, and come with a hand written Certificate of Authenticity detailing all of the specifications of your special jewellery item.

LOST OR DAMAGED ITEMS

If a package does not arrive, or it arrives damaged, please contact us within fourteen days from confirmation of dispatch. We will do everything we can to assist you if you wish to make an insurance claim. We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
The item is seized by Customs or any other government agency. 
The item is sent to a country where no postal or courier service exists. 
The loss or damage is the result of an event beyond our reasonable control. 
The loss or damage occurs after delivery. 
The item was authorized to be sent without tracking.