Close
Australia

Customer Service.

RETURNS AND EXCHANGE POLICY All items from 'MANIAMANIA FINE JEWELLERY' collections are special order, custom hand made items and are final sale and cannot be returned or exchanged. Please choose carefully. If you have any questions please email us at shop@themaniamania.com

REPAIRS  All items are thoroughly quality checked before shipment. We offer a 1 year warranty with all our jewellery.  Any repairs or work not done by Maniamania, will void this warranty. Our warranty excludes coverage due to wear and tear and/or negligence. It is important to jewellery that is appropriate for your lifestyle, and please note that wear and tear in the course of normal use is not considered a manufacturing fault. Jewellery is delicate and should be handled carefully. Gemstones breaking from mishandling is not considered a manufacturing fault.  Please see Jewellery Care Instructions listed on our website here for further information on this. If your jewellery becomes damaged in any way, please contact shop@themaniamania.com, and we are here assist you in explaining the next steps. Repairs to damaged goods are assessed by case and may incur a fee if our of warranty. If the issue is deemed due to manufacturing, Maniamania will cover any repair or replacement fees. 

VARIANCE IN GEMSTONES Gemstones and rustic diamonds naturally vary in colour and size. Your piece will bear individual characteristics and although equally as beautiful and unique, it may vary from the photograph on our website. We select each client's center diamond and gemstones by hand, and are happy to work with you over email to share imagery of your center gemstone or diamond to make sure you are completely happy with how it looks before we proceed. 

CONTACT You may email us at shop@themaniamania.com, or else fill out the contact forms or call the numbers listed here.

PAYMENT OPTIONS We accept Visa, Visa Debit, MasterCard, MasterCard debit, Paypal and MANIAMANIA online gift cards. Payment plans available in Australia via Zipmoney and can be applied for here. Shopify Lay-buy Payment plans are available in the USA, which require 50% deposit plan before produciton will commence, and balance to be paid in full before shipping the order. Please note that Lay-Buy charge a once-off 1.9% administrative fee. We offer customers to shop in AUD and USD which is automatically adjusted by your IP address. GIFT CARDS MANIAMANIA Gift Cards can only be redeemed on www.themaniamania.com and are valid for 12 months from date of purchase. Gift Cards not used within 12 months are forfeited and become void. To redeem the Gift Card enter the code during checkout in the field 'Gift Voucher'. If you would like to check the remaining amount on the Gift Card email shop@themaniamania.com with subject line 'GIFT CARD REDEMPTION' and provide the Gift Card code.

GENERAL PRIVACY INFORMATION Your privacy is important to us and we ensure that the information you provide is collected and held in accordance with relevant Australian privacy law. If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us. USE OF INFORMATION Any information we collect is used to assist in delivering you your online order, relevant consumer information and notify you of products and offers that may be of interest to you as a valued MANIAMANIA customer. We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes. OPTING OUT As required by law, you may "opt-out" from direct marketing material that MANIAMANIA may send by following the instructions at the bottom of our newsletters. Alternatively, you may contact our head office if you do not wish your details to be used for marketing purposes by emailing info@themaniamania.com. ONLINE SECURITY MANIAMANIA utilizes a variety of security measures to maintain the safety of your person information. Credit card numbers are not stored in our systems in accordance with PCI-DSS standards. When purchasing from MANIAMANIA your financial details are passed through to a secure server which supports SSL (secure socket layers) of 128bit and greater. WEBSITE HOSTING The Mania Mania website is hosted by Adobe Business Catalyst. If you have any question regarding the website hosting please contact Business Catalyst: http://www.businesscatalyst.com/contact