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Customer Service

For information on Immortalia Fine Jewellery Customer Service and DELIVERY, please go to THIS PAGE.

RETURNS POLICY

Unfortunately we are unable to accept returns unless a manufacturing fault is present. 

FAULTY ITEMS

All items are quality checked but very occasionally there may be a fault we didn't find.

Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Jewellry and crystal items are delicate and should be handled carefully. Crystal stones breaking from mishandling is not considered a manufacturing fault. All pieces come with care instruction information that should be adhered to. Please see Care Instructions on the website for further information on this.

If you find your pieces has a manufacturing fault MANIAMANIA will gladly repair, exchange or refund the original piece in accordance with the following process:

  • The product must have been purchased within 6 months of notification.
  • You must notify MANIAMANIA by email shop@themaniamania.com with:
    • a photograph of the item with a description of the fault
    • a "proof of purchase", being either the email confirmation from MANIAMANIA or bank statement. 
  • MANIAMANIA will respond within one business day with a Return ID number and confirmation of the address to post your item.
  • Items must be sent via a trackable method, Australia Post in a Platinum Express Post bag is recommended.
  • MANIAMANIA cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned must be securely packaged with protective wrapping  and clearly addressed. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting
  • For International returns you must mark on the postal company's consignment  'Returned Goods' to ensure that the items do not attract possible customs duties and taxes once again.
  • The item will be assessed upon return for fault.
  • MANIAMANIA will then repair, replace, refund or in circumstances offer an exchange if the item cannot be repaired or replaced. 
  • Replacements are only possible if the item is available. 
  • If an exchange is offered and the price of the item differs from the original amount then MANIAMANIA will refund the difference or request payment prior to sending the new item. 
  • Refunds will be made through PayPal. The refund will be processed as soon as the items have been received by MANIAMANIA however, please allow up to 14 days from the day you return the item for your account to be credited.
  •  Please note that unfortunately, returns may not be made from a MANIAMANIA stockist. Please visit the stockist the item was purchased from and follow their Returns Policy. 

REPAIRS

Repairs to damaged goods are assessed by case and may incur a fee if repair is possible. 

EXCHANGE FOR SIZE

For full prices items you may exchange for a different size within 10 days from date of purchase (15 days for International orders) Customers will be responsible for all shipping & re-shipping charges for exchanges. 

Note: Exchanges are only possible if the item is available. Exchanges are not possible for sale items, please choose carefully. 

VARIANCE IN CRYSTALS

Crystals naturally vary in colour and size. Your piece will bear individual characteristics and although equally as beautiful and unique, will vary slightly from the photograph.
We are regrettably not able to exchange for a different piece based on the characteristics of crystals. If you are concerned about this variance, please contact your closest stockist to choose for yourself in store.

CONTACT

You may email us at shop@themaniamania.com
Please do not contact our Press or Wholesaling agents as, unfortunately, they will not be able to assist you.

PAYMENT OPTIONS

We accept Visa, Visa Debit, MasterCard, MasterCard debit, Paypal and MANIAMANIA online gift cards.

We offer customers to shop in AUD and USD which is automatically adjusted by your IP address.

GIFT CARDS

MANIAMANIA Gift Cards can only be redeemed on www.themaniamania.com and are valid for 12 months from date of purchase. Gift Cards not used within 12 months are forfeited and become void.

To redeem the Gift Card enter the code during checkout in the field 'Gift Voucher'. 

If you would like to check the remaining amount on the Gift Card email shop@themaniamania.com with subject line 'GIFT CARD REDEMPTION' and provide the Gift Card code.

GENERAL PRIVACY INFORMATION

Your privacy is important to us and we ensure that the information you provide is collected and held in accordance with relevant Australian privacy law. If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us.

USE OF INFORMATION

Any information we collect is used to assist in delivering you your online order, relevant consumer information and notify you of products and offers that may be of interest to you as a valued MANIAMANIA customer. We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.

OPTING OUT

As required by law, you may "opt-out" from direct marketing material that MANIAMANIA may send by following the instructions at the bottom of our newsletters. Alternatively, you may contact our head office if you do not wish your details to be used for marketing purposes by emailing info@themaniamania.com.

ONLINE SECURITY

MANIAMANIA utilizes a variety of security measures to maintain the safety of your person information. Credit card numbers are not stored in our systems in accordance with PCI-DSS standards. When purchasing from MANIAMANIA your financial details are passed through to a secure server which supports SSL (secure socket layers) of 128bit and greater.

WEBSITE HOSTING

The Mania Mania website is hosted by Adobe Business Catalyst. If you have any question regarding the website hosting please contact Business Catalyst: http://www.businesscatalyst.com/contact

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